If a student has a complaint about any aspect of their experience with MPI they should, in the first instance, contact their Director of Education to discuss the complaint. If the student is not satisfied with the resolution of their complaint following these discussions, they may submit a written complaint. All formal, written complaints are logged and investigated by the MPI President.
The student will receive written confirmation within forty-eight (48) hours that their written complaint has been received and a formal response to their complaint within ten (10) working days. Formal complaints are investigated by the Director of Education, or if necessary, an independent arbiter may review the complaint and make a determination.
If the student believes their grievance has not been adequately resolved and they believe they have grounds for appeal, the student may lodge an appeal. An appeal must be requested in writing to the school President within ten (10) working days of the determination. To lodge appeal the student must submit in writing the reasons that they feel the determination did not satisfactorily resolve or address the complaint. The student will receive written confirmation within forty-eight (48) hours that their appeal has been received and the steps being taken for the appeal.