Grievance Policy

If a student has a complaint about any aspect of their experience with MPI they should, in the first instance, contact their Director of Education to discuss the complaint. If the student is not satisfied with the resolution of their complaint following these discussions, they may submit a written complaint. All formal, written complaints are logged and investigated by the MPI President.

The student will receive written confirmation within forty-eight (48) hours that their written complaint has been received and a formal response to their complaint within ten (10) working days. Formal complaints are investigated by the Director of Education, or if necessary, an independent arbiter may review the complaint and make a determination.

If the student believes their grievance has not been adequately resolved and they believe they have grounds for appeal, the student may lodge an appeal. An appeal must be requested in writing to the school President within ten (10) working days of the determination. To lodge appeal the student must submit in writing the reasons that they feel the determination did not satisfactorily resolve or address the complaint. The student will receive written confirmation within forty-eight (48) hours that their appeal has been received and the steps being taken for the appeal.

Grounds for Grievance Appeal

The appeals process allows for assessment of the situation by an independent committee. This will be the Appeals Subcommittee made up of an independent review board of school advisors. Within fourteen (14) calendar days the school President shall convene an Appeal Board Subcommittee that is made up of an independent review board chaired by the Director of Education and shall be comprised of two student representatives and two faculty representatives selected randomly by the school President. Those faculty members picked to serve would be asked to exercise good judgment (that is, guard against any possible conflicts of interest).

The President will vote only in the case of a tie. Written statements setting forth the complaint, the evidence and the justification for why the appeal should now be heard by the Appeals Board will be submitted by the student in writing no later than seven (7) calendar days prior to the convening of the Board.

The Appeals Board Subcommittee shall convene and assess the situation, the grievance, the initial determination and the grounds for appeal. The prescribed Appeals Board will assure the student the right to have material witnesses. The Appeals Board will make its final recommendation after all materials have been reviewed, discussed and adjudicated at the conclusion of the hearing. The Appeals Board shall submit its recommendation in writing to the affected parties and to the petitioning student within 48 hours of its decision. The recommendation will be forwarded to the school President. The decision of the school President shall be final.

Student Complaint Procedure

Schools accredited by the Accrediting Commission of Career Schools and Colleges must have a procedure and operational plan for handling student complaints. If a student does not feel that the school has adequately addressed a complaint or concern, the student may consider contacting the Accrediting Commission. All complaints reviewed by the Commission must be in written form and should grant permission for the Commission to forward a copy of the complaint to the school for a response. This can be accomplished by filing the ACCSC Complaint Form. The complainant(s) will be kept informed as to the status of the complaint as well as the final resolution by the Commission.

Please direct all inquiries to:

Accrediting Commission of Career Schools & Colleges 2101 Wilson Boulevard, Suite 302

Arlington, VA 22201

(703) 247-4212

www.accsc.org

A copy of the ACCSC Complaint Form is available at the school and may be obtained by contacting Kurt Mayry/CFO or online at www.accsc.org.

Complaints to the State

Should student determine that the MPI grievance policy has not been applied as stated student may contact the Michigan Department of Attorney General, Consumer Protection Division at (517) 373- 1140 or file a complaint form at:
LEO – Postsecondary Schools (michigan.gov)

Please direct all inquiries to:

Department of Licensing and Economic Opportunity Corporations, Securities & Commercial Licensing Bureau

P.O. Box 30018

Lansing, MI 48909 Telephone: (517) 241-7000 www.michigan.gov/lara

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